The problem is not is just their technical problem its how the handle the process of resolution. Under the pretense of trying to help, the robotoc customer service rep via chat asked to send a support material each piece of which she blatantly used instead to justify themselves. At the monthly fees, we pay? So we lost important work, we lost time, we lost money. and is currently working at the file-transfer company WeTransfer (where he is responsible for all things related to databases. it is such an easy to use cloud bases software that is free. Nowhere we heard or learned that files have a short storage life. I highly recommend wetransfer as a tool to share file access. They never sent a reply - now they claim they did and it was sent, it may have gone to spam - but when we came back from a trip and I tried to get back to the issue to resolve, I learned the files were deleted, as they EXPIRED. You have to go through the layers of FAQ to be able to send a request through a generic window. To make things worse, THERE IS NO LIVE CUSTOMER SERVICE to call to and in fact NO ANY PHONE NUMBER and NO EMAIL. We were about to leave to an oversea trip so these video files download was something urgent. The distraught videographer sent us a few samples via Dropbox as proof the files are fine. On our end, the system warned as the filies are either corrupted or un-downloadable by some other technical reasons. First, the videographer transferring us files for editing complained that he spends tens and tens of hours transferring simple footage. This, along with a simple and intuitive interface, is the reason behind its global popularity. It supports sharing files of all formats.
#WETRANSFER PRO PRO#
HOWEVER, the nightmare started when we upgraded to PRO for sending larger files. WeTransfer offers a smooth file transfer service for sharing large files with others over the internet for personal and professional purposes. We even recommended it to dozens of our colleagues. We liked to use it first, it's great for small files and its free.
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